Knowledge Base
You will find the answers to the most common questions here:

Technical
   What do I do if I have no internet?
   Troubleshooting common connection problems
   My broadband seems slow or I want to run a speed test
   I can't send and/or receive emails
   Some computers in the house/office work but some don't
   My laptop is asking me to enter a network key or password to get online
   As a subscriber, what support am I entitled to?
   What are your DNS servers?
   Can I use my own phone adaptor with the Nova phone service?
   How do I install my phone adaptor?
   How does voicemail work on the Nova phone service?
   How do I use your phone service with all of the existing extensions in my home?
   What is your policy on bandwidth usage?
   My Windows laptop says "Unidentified Network"
   I need to re-program a TP-Link router supplied by Nova
   I need to program/install a wireless router I purchased elsewhere

Billing
   I need to change my bank account details
   I want to make a payment by credit card, Laser, PayPal, cheque or postal order
   Can I get copy invoices or statements?
   What is Nova's policy regarding the VAT increase for January 1st 2012?

Other
   I am moving house
   What are your office hours?
   I would like to change my package
   I wish to cancel my account